Palace Residence

Terms & Conditions

Short Term Lettings T&C

Reservation:

• Booking is confirmed upon full payment of rent, additional services (if any), Tourism Dirham and Security Deposit
• Modes of payment: Direct bank deposit, bank transfer, cheque (subject to clearance of funds), credit card and debit card and through Exchange Centers
• All guests are required to share their passport copies with the Company, latest a day or two prior to check-in date
• Guests are expected to follow maximum occupancy allowed in the Accommodation (adults and children)
• The Legal age to book accommodation is 18 years and above
• Renewal of the reservation is at the discretion of the Managing Agent and guests should inform the Managing Company a minimum of 5 days in advance and it is subject to availability
• Changes to the dates of a booking will only be permitted with explicit approval of the operator and can be denied without reason or explanation.

Tourism Dirham:

• Bookings are subject to DTCM tax amounting to AED 10 per room per night, for a maximum of 30 consecutive nights, payable by Guest
• For long stays, a recurring Tourism Dirham charge shall apply every 90 nights, again for a maximum of 30 nights at a time

Security Deposit (SD):

• SD must be paid at the time of reservation, to confirm the booking
• Applicable SD per property type: AED 2,000 for a studio, AED 2,000 for one bedroom, AED 2,500 for two bedrooms and AED 3,000 for three bedrooms
• Higher SD may be required for bigger properties such as villas and penthouses. Please refer to the property profile for actual figures
• Any damage and or missing items noted during the check-out procedure shall be charged against Guest's security deposit
• Guest agrees to top-up the deposit in the event that the cost of repair/replacement is more than the security deposit paid upon booking
• Security Deposit will be withheld for a period of 7-14 days for further evaluation and calculation of costs. Any charges incurred to repair the damage will be deducted from the Security Deposit. The Security Deposit amount will not be refunded should there be any signs of smoking within the unit.
• Refunds of Security Deposits can only be made by bank transfer.

Arrivals and Departures:

• Check-in time: 3:00 PM to 8:00 PM
• Meet and greet service onsite is available from 9:00 AM to 8:00 PM
• On check-in date, a walk-through inspection and inventory will be done by a member of the Operations Team in the presence of the Guest, prior to handing over keys and access cards.
• Check-out time: between 9:00 AM to 12:00 PM.
• It is in the best interest of the Guest to have the check-out procedure done with the Operations Team to ensure timely refund of security deposit.
• Early check-in and late check-out (maximum 2 hours prior or 2 hours after, respectively) request is subject to availability and Company's discretion. Any request beyond these times will be subject to applicable charges.
• No refunds will be given for late arrivals, early departures or unused days of Guest’s stay.

Cancellation:

Any booking cancellation must be done in writing to the Company.

Short stays - for bookings less than 28 nights, Guests will be entitled to:

• Full refund if cancellation is done 14 days prior to check-in date
• 50% refund if cancellation is made 7 days before check-in date
• Guests forfeit all payments made if cancellation is done less than 7 days from the date of check-in

Long term stays - bookings from 28 nights or longer, Guests will be entitled to:

• Full refund if cancellation is received more than 45 days prior to check-in date
• If cancellation is received 30 to 44 days prior to check-in date, the Company shall process a 50% refund of rent for the first 30 days booking plus taxes and all future rents
• Guests forfeit the first month's rent if cancellation is done less than 30 days from actual check-in date. All future rents and taxes will be refunded

General Conditions:

• The Accommodation is booked for domestic stays and not for any commercial operation. Breach of this condition shall result in booking cancellation without any refund and the Guest will be asked to vacate the premises immediately
• All homes have equipped kitchens and are provided with sets of linens and towels. Guests are responsible for purchasing toiletries, dishwashing liquid and washing machine detergent required for the duration of their stay
• The Company has the right to cancel the booking without refund if Guests are found violating maximum occupancy of the Accommodation or exceed the total number of guests originally booked. Alternative units may be offered subject to availability and applicable charges
• Guests are expected to treat the property as their own. Windows and doors should be closed/locked when leaving the unit. Lights must be switched off as well as the air conditioning, the water heater and appliances, when not in use. Charges shall apply for abuse of utilities (high consumption)
• Check-out cleaning fees shall apply, depending on property type, payable when reserving the unit. Extra charges shall apply if the Accommodation is found unreasonably untidy or dirty upon departure
• Booking extensions are subject to availability and will only be confirmed upon payment of rent and taxes 7 days prior to expiry of existing booking
• Pets are not allowed in the Accommodation. Smoking, loud music and parties are strictly prohibited. Doing so would mean cancellation of booking without refund.
• The Guest is solely responsible for their acts, behavior, health and safety during the stay and shall not hold the Company liable for any claims, losses, expenses and damage incurred or suffered as a result of their own action and decision
• Guests and their visitors must respect that Holiday Homes are permitted in residential family communities and hence Guest and visitor behavior should be reflective of a family environment
• Management has the right to inspect the apartment/villa at any point whenever required
• Should there be no response from the guest after more than 72 hours, the management reserves the right to inspect the property and take the necessary actions if required
• Our properties are equipped with a Smart Lock System, and we provide access codes exclusively for the duration of the client's booked days. Clients are required to download the Keyless app before their stay, where they will receive the access code for the specified booking period. If a client wishes to extend their stay, it is subject to the property or unit's availability. However, in the event of non-payment, we reserve the right not to renew the access code, resulting in the property being locked.

Definition:

The Company: Allsopp and Allsopp, duly registered with DTCM under Tourism License Number 927783.

The Accommodation: A property licensed by DTCM as a holiday home, rented by the Guests through the Company.

The Guest: Any individual, group or organization who booked the Accommodation in return of payment of rates and other charges.